Senior Service Designer

Stockholm, Suède

Main missions

  • Create real business transformation for our clients and redefine their offerings.
  • Gather client insights in different ways including facilitating workshops with clients and stakeholders, finding opportunities in improved services by observing and interviewing users.
  • Define and visualise personas and future customer journeys across channels and touchpoints.
  • Facilitate service ideation and conduct service specifications, establishing collaborative processes with stakeholders and team members.
  • Ability to work in all phases of the design process (thinking and making), including research, analysis, synthesis and prototyping and implementation.
  • Manage customer relationships, identify new business opportunities and take part in business development activities.
  • A leader and inspiration to other designers and support their professional development.
  • Lead projects on a day-to-day basis, managing priorities, resources and timing.
  • Participate in shaping and developing service design methods and tools and mentor younger talents.
  • Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients.


  • 5+ years in-depth knowledge and experience working with digital service design.
  • at least 2 years’ experience of working with service design in collaboration with agile cross-functional teams  (with art directors, researchers, developers, testers, architects).
  • a bachelor or Master degree in business, design, research or other relevant educational backgrounds.
  • experience as a consultant working in close collaboration with clients.
  • The ability to work in all phases of the design process (thinking and making), including research, analysis, synthesis and prototyping and implementation.
  • A proficient in a variety of methods to convey ideas and concepts (e.g. storyboards, customer journeys, blueprints, business model canvas, etc).
  • experience in effect mapping and business case modeling.
  • extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research.
  • a system-oriented mindset, with an appetite to dig into complex design challenges.
  • a collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges.

To apply

Please send your résumé and portfolio to mentioning the reference BK-FULLTIME-SENIORSERVICEDESIGNER

  • Démarrage as soon as possible
  • Type de contrat Permanent fulltime
  • Location Stockholm, Suède
  • Rémunération commensurate with background and experience